We wanted to create a truly exclusive escape to the Caribbean Coast of Mexico and searched out the most delightful resort in the region. The Fives Oceanfront is truly world-class. Discreet and tucked away, you will feel that you are a million miles from anywhere as you experience true luxury with the incredible design and gourmet restaurants included in the package. With a private butler service at the pool and beach areas, your wishes effortlessly become reality. 

It wouldn’t be right to visit this part of the world without experiencing some of the ancient Mayan sites and we have opted for the quieter and more dramatic site of Tulum. To be guided around a site like this is truly haunting, allowing you to feel what it was like to live here in ancient times. Then we wanted to showcase the natural beauty and delightful array of marine wildlife with a luxury catamaran tour. And of course, a trip to Mexico wouldn’t be complete without delving into its gastronomy, so an exclusive Taco Tour rounds off your cultural exploration of Puerto Morelos. 

Flying into Cancun airport, you will be collected by our luxurious, bilingual partners and transferred straight to your resort. After welcome drinks and settling in, you can explore your beautiful resort and let the relaxation begin. After four days of splendour, we will take you back to the airport at a time that is convenient to you. 

The Fives Oceanview is a little slice of concealed paradise, tucked away on the Caribbean Coast. Its spacious, manicured garden core is dotted with beautifully designed suites and fringed by a beautiful private beach. With amazing service and incredible amenities, you will enjoy every second you spend here. 

• Beachfront view
• Private beach club
• Bali beds and sun loungers
• 2 outdoor infinity pools and sun decks
• 4 restaurants
• 24-hour room service
• Valet parking
• Concierge
• Complimentary Wi-Fi
• Fitness ccenter
• Spa
• Rooftop deck

Exclusions

• Return flights
• Visas
• Optional activities/tours, personal expenses/transfers not mentioned
• Travel insurance
• Tips & gratuities
  
  

Age restrictions

• This tour is restricted to guests aged 18 years or older
  
  

Occupancy

• Minimum number for this trip to operate is two people
• Double or twin share basis
  
  

Passport & visa requirements

• All visitors require a passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants)
• Visitors may require a visa to enter
• It is the visitors responsibility to ensure they are holding the correct and current visa for the countries they are visiting
• If the visitor is a non-Australian passport holder, a valid re-entry visa may be required.
• Important: Please start arranging your visa at least 6-8 weeks prior to departure to account for any delays due to consulate operating hours and processing times
  
  

Travel insurance

• We recommend you purchase travel insurance as soon as possible after purchasing this package
  
  

Health & vaccination

• Travellers are advised to check with their local health professional at least 45 days prior to departure, as some vaccinations require 30 days or more to be effective
• We do recommend wearing mosquito repellant and sunscreens
• It is advised that you ensure you have adequate health insurance cover as part of your travel insurance
  
  

Porterage

• Porterage is available throughout the trip, although a tip is recommended
  
  

Tipping

• Tipping and gratuities are included during your time at the Fives Oceanfront Resort.
  
  

Fitness requirements

• Travellers should have a good level of physical fitness and mobility. They must be able to negotiate uneven surfaces and in some cases climb stairs
  
  

Dietary requirements

• Any dietary requirements must be received by DealsAway at least 30 days prior to your scheduled departure date. Failure to provide these details by this date may result in an inability to cater for your requirements
• In most cases DealsAway can cater for special dietary requirements but please note that on occasion, this may not be possible due to location, lack of availability of ingredients, and other extenuating circumstances. It is always advised to carry supplies with you
  
  

Transfers

• All transfers are included on this trip
  
  

Documentation

• Any applicable pre-trip or tour documentation will be emailed to you prior to travelling. Should you have any queries regarding this please feel free to contact us directly via email at support@dealsaway.com
  
  
  

DealsAway savings

• The value and comparative savings have been determined based on published rack rates and the value of inclusions. Please be advised that rack rates may not be reflective of actual rates being charged, dependent on the timing and manner of your booking and therefore are only indicative of the level of saving
  
  

Itinerary amendments & changes

• Occasionally our itineraries are updated prior to departure to incorporate improvements stemming from past travellers’ feedback as well as updates from our ground operators. Please note that while we operate successful tours in this region throughout the year, some changes may be necessary due to inclement weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances. This can happen with little notice so please be prepared for modifications to the route. The order and timing of included activities may also vary from time to time
  
  

Availability

• All DealsAway trips are available on a request only basis and are subject to availability. Once booked you should receive a payment confirmation and receipt via email, followed by a booking confirmation normally within 72hrs of making a booking, sometimes this can take a little longer subject to supplier delay
• If you have not received your confirmation within 5 business days of payment confirmation please contact us immediately by email at support@dealsaway.com 
• In the event that your trip is unavailable for the dates you have chosen, we will contact you by telephone to advise the next available dates
  
  

Surcharges

• Any prices quoted exclude specific costs/measures which may be introduced at a later stage as a result of Government changes due to COVID-19 health and safety restrictions. DealsAway will inform its guests of these changes as soon as possible, these additional charges will be passed on by DealsAway to the guest
  
  

AMENDMENTS & CHANGES

Name change or corrections

• Name corrections may incur a fee
• Name changes are not permitted
  
  

Date changes

• Date changes are not permitted
  
  

Refunds

• Please refer to our Booking Conditions for all information on refunds
  
  

Special requests

• If you or any members of your travelling party have any special requests (for example a dietary requirement, specific room location etc), please let DealsAway know at the time of booking and we will endeavour to assist you with your request

Behaviour

• Please be aware that the booking conditions state that your holiday can be terminated, with no refund, if the behaviour of you or any members of your travelling party does not meet an acceptable standard. You will also often be required to pay for any damages you or members of your travelling party cause to accommodation, coach, train or cruise ship
  
  

Holiday Extras

• If you wish to purchase any extras or upgrades please contact us at support@dealsaway.com for information on our optional extras
  
  

DealsAway reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website's terms and conditions.